Saturday, 11 September 2021
Signing of the Joint Agreement to Accelerate the Implementation of SP4N LAPOR in East Kalimantan Province
Wednesday, September 8 2021. Simultaneously with the implementation of the Information Openness FGD in East Kalimantan Province, a joint signing was also carried out to accelerate the SP4N LAPOR Action Plan in East Kalimantan Province, namely the National Public Service Complaint Management System - People's Online Aspiration and Complaint Service which has been established with KepMenPANRB 680/2020 and its implementation is in synergy with the Indonesian Ombudsman and the Presidential Staff Office RI.
In 2021, it has been determined that the national complaint reporting system for the public will only use one complaint channel, namely through SP4N LAPOR which can be accessed via the website (lapor.go.id) and mobile applications (Android and iOS). The SP4N LAPOR secretariat in East Kalimantan Province is at the East Kalimantan Province Communication and Information Service. The features available on the SP4N LAPOR service are anonymous; confidential; and tracking ID.
The joint signing of the accelerated implementation of SP4N LAPOR in East Kalimantan Province was carried out jointly by the Head of the East Kalimantan Ombudsman representative, the Regional Secretary of East Kalimantan Province, the Head of the East Kalimantan Prov. Communications and Information Service, the East Kalimantan Prov. Regional Inspector, the Head of the East Kalimantan Provincial Secretariat Organization Bureau, the Head of the East Kalimantan Prov. Environmental Service. East Kalimantan, Head of the Manpower and Transmigration Department of East Kalimantan Province, Head of the ESDM Service of East Kalimantan Province, Head of the Education and Culture Service of East Kalimantan Province, Head of the Health Service of East Kalimantan Province, Head of the Social Service of East Kalimantan Province, and Head of DPMPTSP of East Kalimantan Province.
SP4N LAPOR's motto "Dare to REPORT! For Better Public Services"
